"We did not recive the bus and id like to have refund pls "
"Do not use.
Driver did not turn up and at 03:45am that is really bad. Took a number of phone calls and email to get money refunded."
"Taxi didn't turn up. No phone call or notification that they were not going to attend. I was late for my appointment and had to pay for a different service. Was still charged the full amount even though I had no service!"
"Have used this service before so booked with confidence. Excellent service and very easy to book online.
Thank you"
"Overall not a good experience. Found it hard to get through to staff to get information. Driver wasn't there to pick us up on our return leg of our journey and after eventually getting through to sort the issue, had to wait well over an hour to get on our way (the last thing we wanted after a long journey). Haven't had an apology yet, the staff I dealt with were very short with me, and I will be looking for some kind of compensation for our journey. Does not come across as a well run business. "
"I asked for a car and got a minivan which wasn’t as comfortable. I chose an E-Class for this reason so was a bit disappointed. My arrival at the terminal exit was late, but the driver was very good, didn’t leave me in the lurch and waited. I appreciated this. However at no point in the journey did he help me with my luggage and was talking on hands free the whole way home.
Overall not as polished as I’d hoped, but was p,eased he waited for my delayed arrival."
"The taxi was booked for 3.30 and had not arrived by 4.10. We paid up front and expect a full refund."
"We did not recive the bus and id like to have refund pls "
"Do not use.
Driver did not turn up and at 03:45am that is really bad. Took a number of phone calls and email to get money refunded."
"Taxi didn't turn up. No phone call or notification that they were not going to attend. I was late for my appointment and had to pay for a different service. Was still charged the full amount even though I had no service!"
"Have used this service before so booked with confidence. Excellent service and very easy to book online.
Thank you"
"Overall not a good experience. Found it hard to get through to staff to get information. Driver wasn't there to pick us up on our return leg of our journey and after eventually getting through to sort the issue, had to wait well over an hour to get on our way (the last thing we wanted after a long journey). Haven't had an apology yet, the staff I dealt with were very short with me, and I will be looking for some kind of compensation for our journey. Does not come across as a well run business. "
"I asked for a car and got a minivan which wasn’t as comfortable. I chose an E-Class for this reason so was a bit disappointed. My arrival at the terminal exit was late, but the driver was very good, didn’t leave me in the lurch and waited. I appreciated this. However at no point in the journey did he help me with my luggage and was talking on hands free the whole way home.
Overall not as polished as I’d hoped, but was p,eased he waited for my delayed arrival."
"The taxi was booked for 3.30 and had not arrived by 4.10. We paid up front and expect a full refund."
"Shocking been waiting for 15 mins for the taxi to turn up"
"Driver did not show up for an 8.15am pick up booked and paid for a week in advance."
"Driver did not show up for an 8.15am pick up booked and paid for a week in advance."
"Terrible. An hour late picking up from Heathrow. No one called. No one returned my call. Eventually tracked down a number and they sent a driver from another firm. Do not use "
"Horrible experience, taxi never showed up! Do not use!"
"Ali Brothers Exective Taxi Service"
"Booked a taxi to get me a 5 minute drive away to the station, taxi was confirmed by number on the website but no taxi turned up and I miss my train and was late for a very important meeting "
