"Asked for a large vehicle because it is easier for my elderly grandparents to get in and out of. My grandmother really struggled to get into the back of an Avensis. Payed more for the larger vehicle to not receive an mpv. What is your policy for this type of error?"
JEANNINE OKABE
"I already tip the driver. Excellent service"
AHMAD HUSSIEN
"great driver , punctual and very flexible
"
SUZIE CAREY
"We paid an extra £18 for the Mercedes to be upgraded to the Audi 8. We were sent the Merc which is fine, but please give that £18 to the driver as a tip. I have his number and will confirm he received it. If he doesn't we would appreciate the money back please, thank you. "